3 hours ago6 min read

Income Tax Site Not Working: Possible Reasons and Potential Solutions

Q: Can I file the ITR after the due date?

In compliance with Section 234F, you may be entitled to pay late filing fees or penalties if you file your ITR after the deadline.

Q: What can I do if my complaints on the portal receive an “N/A” response?

If your grievances are answered with 'N/A,' it is advisable to check your email inbox or messages first to ensure the Income Tax site hasn't sent you an SMS or email acknowledging the grievance. You can resolve this with the ITD if you fail to get a response.

Income-tax returns for taxpayers exempt from tax audit provisions must be filed by a rapidly approaching deadline (the deadline for ITRs for taxpayers not subject to tax audit is July 31). There is an enormous number of people completing their ITRs on the income-tax department's website since there are only a few days left before the deadline and filing an ITR after the deadline results in penalties, fees, and the loss of other benefits. This occasionally results when the income-tax portal is operationally inefficient throughout the day, causing needless delays in ITR submission. The technical challenges and issues with the system are also readily apparent throughout this year's filing. The professional complaints posted on the various social media sites serve as evidence. In this article, we will analyse the causes of these problems and offer solutions.

Table of content

Income Tax Glitches Faced in 2024

Issues (Errors) Faced by Taxpayers

Reasons for Income Tax Site Not Working

How to Fix Income Tax Site Not Working Issues

Conclusion

Most Asked Questions

Income Tax Glitches Faced in 2024

The new income tax portal's users faced several technological problems, including inadequate grievance auto-responses, difficulty locating various ITR forms on the internet, inability to download any required documents, etc. Income tax experts used social media to report technical concerns with the e-filing service, such as difficulty logging in, uploading documents, or the website not functioning, even though the July 31 ITR deadline was only four days away. Many taxpayers were extremely annoyed by this since they missed many important dates that may have had a significant effect on their money and financial history. These problems can be resolved, though, if you are aware of the portal's problems and know how to work around them.

Issues (Errors) Faced by Taxpayers

Login problem: Many taxpayers are unable to begin the ITR filing process because they are unable to log on to the system. The department can be contacted at orm@cpc.incometax.gov.in with information like your PAN and mobile number.

Aadhar OTP Generation: For login/e-verification purposes, some taxpayers cannot manage to create an OTP using the Aadhar-linked number. The tax authority claims that the problem was brought on by sporadic problems and UIDAI's slow response. You can send an email to orm@cpc.incometax.gov.in with the problem description and your PAN and mobile number.

Inability to Use the Portal While Filing an ITR: After logging in, several professionals and taxpayers find it hard to use the portal, or the navigation is extremely slow, resulting in unnecessary delays.

Non-Reflection of Pre-Filled Data: Some taxpayer data for the ITR is not pre-filled, though it is usually pre-filled based on the department's information.

Problems with the download and 26AS/AIS errors: Organising and confirming the dates from 26AS and AIS is the first step in filing a return. Taxpayers have experienced problems downloading the forms from the websites. Additionally, the data for downloaded statements may occasionally be inaccurately displayed.

Insufficient Reaction/Postponed Update in AIS/TIS: Responses to AIS/TIS are often permitted in a restricted format, making it impossible for taxpayers to explain the situation.

Error message: Taxpayers frequently receive notifications like "Something went wrong" while using the website. Please connect with customer service.

E-verification problem: OTPs are not being generated for the e-verification, or if the ITRs' e-verification is genuinely pending, it indicates there is no e-verification pending.

Service Unavailable: The website automatically locks you out with the warning "Service unavailable at this time due to temporary maintenance."

Download of Chalans: After paying taxes, taxpayers can not obtain their chalans.

Validation mistakes: As the validation error illustrates, validation mistakes persist even after data is entered correctly.

ITR Acknowledgments: Sometimes, the income tax return is filed, but no acknowledgment is generated.

Reasons for Income Tax Site Not Working

The income-tax portal, which receives millions of visits every day, provides a platform for taxpayers all over India to file their returns, reports, forms, see their previous tax records, answer questions, and more. You use the portal for several reasons, and any downtime or malfunction can lead to delays in your other tasks. Periodic interruptions are unavoidable, even though the authorities guarantee maximum uptime. The following reasons could be causing the income-tax site to malfunction:

Server overload: It is the most frequent cause of an income tax portal's failure. The portal receives several users as the deadline draws near, and the systems might not be able to manage the unexpected increase in traffic.

Technical Issues: Unexpected hardware or software failures are among the technical issues that might cause the portal to malfunction extensively.

Internet: Your Internet connection may also be one of the causes. It could be irregular leading to occasional challenges when attempting to access the portal.

Various Browsers: The income tax portal makes it clear which desktop browsers provide the best connectivity.

Edge (88, 89, 90) by Microsoft
Chrome (88,89,90)
Mozilla and Firefox (88, 87, 86)
Opera (66, 67, 68)

Although other browsers can be used to access the website, these are the ones that are suggested for optimal results.

Cache and Cookies: The portal's accessibility is impacted by corrupted cache and cookies.

How to Fix Income Tax Site Not Working Issues

Portal faults or malfunctions can cause unnecessary delays, and annoyance might result from continually entering the same data or information. However, there are some recommendations for improving the portal's functionality, so don't stress.

Wait for Maintenance to End: After the organisation has finished any necessary maintenance, you should log in and submit your ITR.

Using the Correct Browser When logging onto the portal, you should use the best browser that the income tax department has suggested.

Clear Browser Cache and Cookies: Before navigating the portal, you should clear your browser's cache and cookies.

Use Private Mode: Using your browser's hidden mode is one method to get past the issues.

Less Peak Hours: When the server is not overloaded, early in the morning or late at night, you can attempt to work on the portal.

Email to Department: You can send an email with your problems to the department at the email address, orm@cpc.incometax.gov.in. The department responds to user-uploaded mistake screenshots on social media sites like Twitter to assist taxpayers.

Conclusion

The income-tax portal's problems and shortcomings could make filing taxes difficult. However, you should file your returns as soon as possible and try one of the techniques listed above. Late submission of taxes will result in interest, penalties, and late fees. You can fix the issue fast with persistence and investigation.

FAQ

Q1. Was there an extension in the due date for filing of ITR due to issues/glitches in the IT portal?

No, the deadline for filing ITRs has not been extended as of the article's publishing date. The FY 2023–24 reporting deadline is July 31, 2024.

Q2. What is the last date to file ITRs?

The deadline for filing an ITR is July 31 for taxpayers who are not audited, and October 31 for taxpayers who are audited.

Q3. Can I file the ITR after the due date?

In compliance with Section 234F, you may be entitled to pay late filing fees or penalties if you file your ITR after the deadline.

Q4. What can I do if the Income Tax portal is not working?

You can attempt other solutions like restricting your search engine, reloading the page, restarting your internet, etc. if you discover that the income tax site is not functioning. To fix the income tax website's malfunction, you might have to analyse the problem if nothing else works.

Q5. What can I do if my complaints on the portal receive an “N/A” response?

If your grievances are answered with "N/A," it is advisable to check your email inbox or messages first to ensure the Income Tax site hasn't sent you an SMS or email acknowledging the grievance. You can resolve this with the ITD if you fail to get a response.

Q6. What can I do if I can't download any of my forms for the ITR portal?

Usually, poor connectivity or low traffic to the website would be the primary challenge here. You could attempt to log in at odd times, such as midnight or early in the morning, when there is less traffic. Another option is to try a different internet connection.

Q7. Can I check my ITR filing status online?

Yes, you can keep track of the status of your ITR application via the Income Tax portal.

Q8. Does eFiling work on Chrome?

Please refrain from using Internet Explorer in the future while completing the new HTML MPR3 form on eFiling. Use Chrome v41, Firefox v55, Edge v13, Safari v10, Opera v55, or one of the accepted browsers and above.