Question 1

What is your standard turnaround time?

Accepted Answer

Our standard turnaround time is up to fifteen (15) business days per filing year. We value quality over speed, and unlike other firms, we do not work in silos. Every preparer at TaxBuddy.com (EA or CPAs) works with a supervisor (also a CPA or an EA) to ensure that every return is prepared correctly and in the most optimal method for the client.

Question 2

I have a chance to ask questions or make changes to my return after it is prepared?

Accepted Answer

Yes, certainly. Nothing is filed until you approve your return. We will ask you to provide feedback when we prepare your return, including any changes you may want, or questions you may have about the return. We will then respond to each itemized question until you are happy with the result provided the tax positions chosen by you are in conformity with the Internal Revenue code.

Question 3

Will you be able to e-file the return or will I have to mail it?

Accepted Answer

We always e-file for the client whenever possible, and provide a confirmation document. In some cases, however, the IRS does not accept e-file and requires that the taxpayer snail-mail the return to the IRS with a wet signature. In this instance, we would prepare specific instructions for how to do so.

Question 4

Can I do the entire process with you through the website & email?

Accepted Answer

Absolutely yes. That’s the plan :) We want to make filing tax returns as easy as possible for you.

Question 5

Do you offer audit protection?

Accepted Answer

We stand behind the work that we do. If you are ever questioned by the IRS about a return that we prepared, we will review the letter for you and advise on the course of action that should be taken.   Specifically:  If we made a mistake in your return, we will file an amended return free of charge (this is a very, very rare occurrence).   If the return we prepared is correct but the IRS still has some questions about it, we'll advise on the best and simplest way for you to handle their inquiry. It may be as simple as calling them and speaking to an agent or mailing a letter to the agency.   If the IRS disagrees with the figures you provided to us that were used to prepare the return (for example, you omitted income from sale of stocks), we can file an amended return for you (this would be a payable service as you had not provided us correct information).